Name: Luis Ramirez
Position desired: Director of Operations
Willing to relocate?
Phone number: 214-425-3989
Cell phone: 214-425-3989
Summary of Professional Qualifications • Over 18 years of working experience in the carwash industry. • Bilingual (Spanish, English) • Profound knowledge of DRB systems, from installation to programing and daily operations. • Extensive familiarity with car washing equipment such as Sonny’s and McNeil equipment. • Experience in express carwash, flex serves, full service, detail, state inspections and oil change center. • Ability to train, retain and manage employees at any level. • Ability to manage multiple locations. • State Inspector certification. • Labor control and proper schedule • E-verify active member Experience Car Spa Car wash July 2012 - Present • In charge of the daily operation of a location • Hiring and development of new hires on all positions including but not limited to Managers, Sales advisors, cashiers, car care specialist, detailers, state inspectors, windshield repair techs. • Process labor reports for bi-weekly payroll . • Process reports for sales commissions as well as progress reports. • Chemical and retail inventory. • Chemicals ordering and usage control. • Appearance and maintenance of the entire facility, including but not limited to equipment and building. • Labor control. • Monthly P&L review directly with the VP of Operations. • Performance evaluations on all positions including managers. • Customer service issues. • Setting and monitoring daily, weekly and monthly goals for key position. 2 Clean N Go Car wash January 2011 – July 2012 • Director of Operations. In charge of overall business aspects at 2 locations including but not limited to: • Safety Plan • Equipment & Facilities Repair/Replacement • Utilities Setup • Inventory Purchase • Chemicals set up and supervision • Vendor Selection & Setup • Bank Acct & Merchant Svcs. Setup • Marketing • Employee Hire / Fire • Train • Manage daily operations • Sales Training • Implement Quality Control Program • Pay the Bills • Payroll • Reporting Daily/ Weekly / Monthly Car Wash Performance Reports • Monthly Profit & Loss Reports • Customer service issues Quick N Clean Car wash 2007 - 2010 • Regional Manager. Responsible for the operations at 10 locations between Arizona and TX. • Hirefire Management • Installation of computer system, cameras and network at new locations • Sales training • Management training • Payroll • Sites appearance supervision • Equipment & Facilities Repair/Replacement • Reporting Daily/ Weekly / Monthly Car Wash Performance Reports • Customer issues handling • Controlling cost Royal Car wash 2002 – 2007 • District detail Manager. In charge to set up and supervise the daily operations of the detail profit centers from 5 locations. Aladdin Car wash 2000 – 2002 • General Manager 3 Oasis Car wash 1998 – 2000 • Location Manager Education and certifications • High School diploma (Mexico) • 2 day intensive training at DRB facility in OH • State Inspector certification • OSHA for general industry certification • I-9 webinar certification • E-verify certification References upon request Skills Deciding What Needs To Be Done • Intuitive Insight • Seeing the Big Picture • Common Sense Thinking Planning and Organizing • Realistic Goal Setting • Short Range Planning • Concrete Organization • Conceptual Organization • Long Range Planning Organizational Activities • Meeting Established Standard • Doing Things "Right" • Respect For Company Property • Self Starting Ability • Meeting Schedules