Name: Alex Rivera
Position desired: Service Advisor
Willing to relocate? Negotiable
Phone number: 7703305425
Cell phone: 7708651079
Address: 1316 Castleberry Drive, Buford, GA 30518 Objective: Business management professional, with 6 years of experience, seeking to obtain a challenging yet fulfilling position that will utilize my management and customer service experience to its full potential Experience Mister Carwash July 2012- Present Customer Service Advisor Greet customers with a professional and personable demeanor Offer specific packages or personalized options for customer’s needs Attend CSA meetings to stay updated/informed of upcoming changes or company specials August 2008 – 2012 Autobell Car Wash Snellville/Suwanee/ Mableton, GA Operations Manager Open and operate facility to company standards daily Maintain lowest operational costs possible Manage 15-30 facility employees, including employee hiring, training, and termination Handle payroll, labor, and P&L for facility(33% or less as able) Inspect, maintain, and repair equipment(Hydraulics/fittings, Polyflow lines, Dosatrons, etc.) Familiarity with all carwash equipment(Expertise with Hannah Co.) Operated facility with DRB Carwash Software systems Hold and attend corporate meetings Uphold facility to OSHA safety standards(Maintain/Update MSDS, Inform of PPI’s, Understanding OSHA inspections and scope of such inspections) Recruit at local high schools and colleges Help promote company with corporate marketing department Accomplishments • Completed company Leadership/Management Certification Program • First employee to become a store manager in Georgia • Opened three of five new car washes in Georgia • Best Customer Service Award for 2011 (Secret Shopper Program) Feb 2006 – June 2008 D’s Best Car Wash Suwanee, GA General Manager Opened/closed facility Hired, trained, and terminated employees Handled accounting/payroll Contacted and set-up appointments with Southern Carwash Repair services Upheld facility to OSHA safety standards Education Aug 2003 – May 2007 North Gwinnett High School Suwanee, GA High School Diploma References References are available upon request.